FAQ

If you need assistance with booking or have any inquiries, istanbul.com offers a dedicated customer support team ready to help. You can reach out to our friendly experts via our WhatsApp Customer Support line at +90 530 385 2026. You can also call us at +90 850 304 8726 or send an email to [email protected]. We're committed to providing you with seamless and hassle-free booking experiences, ensuring all your questions are answered promptly. Your journey with istanbul.com is not only about exploring Istanbul but also enjoying peace of mind knowing that assistance is just a call away.

Choosing the best tour or activity in Istanbul can be made easy with istanbul.com. Our platform offers a wide range of carefully curated experiences, each tailored to different interests and preferences. Whether you're drawn to historical landmarks, culinary delights, or cultural immersion, istanbul.com provides detailed descriptions, reviews, and expert recommendations to guide your decision. You can also consider factors like duration, group size, and inclusiveness. With istanbul.com, you're not just booking a tour; you're crafting an unforgettable experience perfectly suited to your desires.

You can add your notes at purchase page.

With so many amazing activities on istanbul.com, we know it can be tough to choose! Here’s a good way to narrow it down: You can filter available tours by: • Price • Duration • Specials • Categories You can also use the left navigation bar to narrow down specific types of activities, such as cultural tours, day trips, food tours, kid friendly tours, etc. TIP: If you’re making a list of tours to look at later, be sure to write down the Tour Code - which can be found towards the bottom of the tour information page (in the section between Reviews and Similar Tours and Activities.) When you wish to return to the tour page, you can simply search the tour code.

Istanbul.com will be live in different languages soon. Now only English.

Pricing for many of our private tours is based on the size of your group. When looking at a private tour on the website, you may notice that different ‘per-person’ pricing will appear depending on how many guests are in your group. Typically, the more people in the group, the lower the ‘per-person’ rate will be. The website will automatically show you a ‘per-person’ breakdown as well as the total cost prior to placing the tour in your shopping cart.

Istanbul.com unfortunately is not able to offer advice regarding visas, passports or health requirements for international travelers. Please check with your country’s consulate office for the most up-to-date details regarding the above.

While travel insurance is not required, we highly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your travel purchases. At this time, Istanbul.com does not offer travel insurance, however our products can be covered under various independent insurance programs. If you do purchase travel insurance, please review your policy carefully for specific terms and conditions.

You can check availability at any time by beginning the reservation process. Don't worry - you won't be committed to your reservation until after you've entered your credit card details and confirm the purchase! For tours where we still need to wait for confirmation, the date will show available if the tour operator is operating on that date, but we can't guarantee availability until you receive your confirmation e-mail. TIP: Even though the dates show available, we can never be sure how much availability is left. Always book as soon as possible to lock in your dates!

To see if a tour is accessible or not, please click on the Additional Info section. Any information we have been given about Wheelchair accessibility will be listed here.

Yes – however, we do have some activities where, for security and fraud purposes, the Credit Card Holder and Lead Traveler name must be the same. You will get an error at checkout if you are attempting to book one of these tours. Unfortunately in these cases, the Lead Traveler would need to book themselves.

We are not able make changes on itineraries. We have lots of options of tours. You can find the best for your expectations.

Many of our tours do! When you’ve selected a tour, look under the box that lists the price for the tour and you will see booking options listed. If the only option listed is 'Adult' then everyone who takes this tour will be charged the same rate.

Your credit card number and personal information are encrypted for transmission using Secure Sockets Layer (SSL). Istanbul.com never stores your credit card information and complies with the highest standard of PCI (payment card industry) compliance.

Istanbul.com is only able to take bookings via our website.

Your phone number is sent over with your reservation if you book on Istanbul.com. This is to ensure the Tour Operator can reach you in case of an emergency. For this reason, we recommend providing a phone number that you will be able to answer while you’re travelling. Your address and e-mail address are never provided to the Tour Operator. TIP: Though your phone number has been given to the Tour Operator, you may still need to reconfirm your tour! Check under the Important section of your Ticket for more details.

Even if your booking doesn’t include Hotel Pickup and Drop-off, the Tour Operator may ask for your details so they can contact you if anything changes regarding your itinerary. (IE: Weather related issues, mechanical problems, etc.)

“Reconfirmation” is when you call the local tour operator to double check the logistics of your tour before you begin. First, check your Ticket to see if reconfirmation is required for your activity (for many activities, it is not necessary). You’ll find this in the “Important Information” section. If reconfirmation is required, please call your local tour operator to reconfirm your pickup details at least 24 hours before your activity begins. Their contact information is also located in the “Important Information” section on your Ticket. Tip: If you won’t be arriving in your destination in time to reconfirm the pickup details (for example: you’re arriving the night before your activity), we ask that you reconfirm before you travel.

To get access to the advanced analytical tools related to your hotel promotion page located on istanbul.com , you can immediately register your hotel and be included in the list of PARTNER MEMBERs of istanbul.com. Our services provided to the hotels in the status of PARTNER MEMBERSHIP are as follows. - Creating comprehensive hotel profile page (comprehensive content + photo / video gallery + address + map + address description + phone number + web address with link ) - Creating photo + video gallery - Google maps featured with GeoMapping - Link that directs to the web-page of the hotel (SEO contribution) - Being listed in star categories + filtration/search feature (according to score + price + star) - Booking.com, TripAdvisor and Facebook points and TripAdvisor comments about the hotel - Prioritized demonstration of the companies with averaged 3.5 and above points on the category pages of istanbul.com. - An opportunity to sell events, experiences, and activities organized by the hotel on istanbul.com - Omni-channel access in membership process (web + mobile + tablet matching 7/24 page views) - Dynamic Activity, experience entry and admin panel - Organizing hotel profile and dashboard access for editing - Not to show Ads of other similar hotels on the hotel profile detail page - “Book Direct” link to the online sales page of the hotel - You can book directly to this hotel with BOOK DIRECT and get previous knowledge. Simply press the BOOK DIRECT link on the right. Giving “The most reasonable prices and conditions can be reached through the hotel's own website” information. - BOOK DIRECT description text: “If you book directly with BOOK DIRECT to hotel, you will always have a quick and direct contact with the hotel. Thanks to this direct communication facilities, all your private and personal requests can be discussed one to one and your demands are met primarily and most efficiently. Being able to communicate directly, as in all areas of life, makes hotel-visitor connection closer and friendlier”. - "TUROB member" badge for TUROB member hotels - Appearances of events and experiences that are on sale and belongs to hotel on the hotel profile pages - An opportunity to take part in the topics on our City Life section.