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Booking & Tickets
Booking a ticket on Istanbul.com takes less than a minute — no account required.
Step by step
- Choose — an experience and open its page.
- Select — your date and the number of visitors.
- Check out — securely with your card or a digital wallet.
- Receive — your e-ticket by email instantly.
As soon as your payment is approved we email a confirmation with your e-ticket attached.
Can't find the email? Check your spam folder, then make sure the address you entered at checkout is correct. You can also re-download every ticket from your account under My Bookings.
Each ticket clearly shows the date and time window it is valid for.
Most museum tickets are valid for the specific date you selected. Flexible and multi-day passes activate the first time they are scanned and stay valid for the period shown on the ticket.
Availability is shown in real time on every product page.
If a date or time slot is greyed out it is sold out. Popular experiences fill up quickly, so we recommend booking a few days in advance during the high season.
The price you see already includes all taxes and booking fees — no surprises at checkout.
Child, student and group rates are applied automatically when you select the matching visitor type. Seasonal promotions are shown directly on the product page when available.
Your phone is your ticket — there is nothing to print.
Open the e-ticket from your email or account and show the QR code at the entrance. Keep your screen brightness up so the code scans on the first try.
Cancellation & Changes
We aim to make our cancellation policy clear and transparent. Cancellation eligibility and any applicable fees depend on when you submit your cancellation request relative to the scheduled start date of your booking.
Standard Cancellation Policy
- More than 72 hours before the scheduled start date: Cancellations are eligible for a refund, subject to a 10% processing fee.
- Between 72 and 24 hours before the scheduled start time: Cancellations are eligible for a refund, subject to a 25% processing fee.
- Less than 24 hours before the scheduled start time: Cancellations are non-refundable.
- After the scheduled start time or in the event of a no-show: No refund is available. Failure to arrive at the designated meeting point on time may also be treated as a no-show.
Refunds, where applicable, are processed according to the terms and conditions of the booking.
Exchange and Rescheduling Options
If you are unable to attend your scheduled experience, you may be eligible to exchange or reschedule your booking, subject to the applicable booking conditions, availability, and the status of your e-ticket.
For further assistance, please reach out to our customer support team.
Non-Refundable Tickets and Special Offers
Certain tickets, discounted offers, and services may be subject to specific cancellation conditions.
- Any applicable non-refundable conditions will be communicated during the booking process or displayed in the relevant ticket or product details.
- Bookings designated as non-refundable are not eligible for a refund, except where required by applicable law or expressly provided in the booking terms.
- Rescheduling or exchanging these bookings may be possible only where the applicable conditions permit it.
Please review the specific terms and conditions of your selected experience before completing your purchase.
For full details, please refer to our Terms and Conditions.
Plans changed? Many experiences can be moved to another date free of charge.
Open the booking in My Bookings and choose Reschedule to pick a new available date. If the option is not shown for your ticket, contact support and we will do our best to help.
In some cases you can swap your booking for a different museum or date.
Exchanges are available while your e-ticket has not been viewed and the experience has not started. Any price difference is settled at the time of the exchange.
Payment & Pricing
We accept all major cards and popular digital wallets.
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay are supported. Every payment is processed over an encrypted, PCI-compliant connection.
Eligible refunds are returned to your original payment method.
Once a refund is approved it is processed immediately on our side and usually appears on your statement within 5–10 business days, depending on your bank or card issuer.
Prices are shown in your selected currency for transparency.
Your card is charged in the currency shown at checkout. If your bank account uses a different currency, your bank applies its own exchange rate, which may differ slightly from ours.
Need a receipt or invoice? It is easy to download.
Your confirmation email serves as a receipt. For a formal invoice, open the booking in your account or contact support with your booking reference and billing details.
On the Day
Your exact meeting point is on your e-ticket and confirmation email.
Tap the location link to open it in your maps app and aim to arrive 10–15 minutes early. For ticket-only experiences, simply head to the entrance shown on your ticket.
Keep it light — you mostly just need your ticket.
- Your e-ticket (on your phone).
- A valid photo ID, and student/child proof if you booked a reduced rate.
- Comfortable shoes and weather-appropriate clothing.
A few minutes behind? Don’t worry.
For ticketed entries you can usually arrive any time within your time slot. For guided experiences, call the number on your ticket as soon as possible so the guide knows you are on the way.
If you cannot find your guide, we are here to help right away.
Double-check the meeting point and time on your ticket, then call the contact number listed there. Our support team is also available by chat or phone to connect you with your guide.
Account & Privacy
An account is optional, but it keeps all your bookings in one place.
Sign up with your email or continue with Google. From your account you can view tickets, manage bookings and check out faster next time.
You can ask us to delete your account and personal data at any time.
Contact our support team from the email address on your account and we will permanently remove your data, in line with our Privacy Policy and applicable law.
Prefer fewer emails? You are in control.
Use the unsubscribe link at the bottom of any marketing email. You will still receive essential booking confirmations and ticket emails.
General
Istanbul.com is your official guide to the best tickets, tours and experiences in Istanbul.
We work directly with museums and trusted local operators so you can skip the line and book with confidence — at the best available price.
Book safely, every time.
- Secure checkout — every payment is encrypted and protected.
- Instant tickets — your e-ticket arrives by email right away.
- Free cancellation — on most experiences up to 24 hours before.
- Real support — our team is here by chat, WhatsApp and phone.
Still need a hand? Reach our team any time.
Start a live chat or message us on WhatsApp for the fastest reply — we typically respond within a few minutes. You can also call us using the number in the help widget below.